Refund Policy
Last updated: October 11, 2026
✓ 30-Day Money-Back Guarantee
If ORSPEX Business Suite doesn't work for you, request a full refund within 30 days of purchase — no questions asked. We'll process it within 5–7 business days.
1. What's Covered
1.1 ORSPEX Business Suite — $50
Eligible for refund:
- Within 30 days of the original purchase date
- Full refund of the purchase price ($50 USD)
- No questions asked — just tell us it's not for you
1.2 ORSPEX PDF Compressor
Not applicable — this product is free of charge. There's nothing to refund.
1.3 ORSPEX Business Companion
Not applicable — this product is free of charge for Business Suite owners.
2. How to Request a Refund
- Contact us within 30 days of purchase:
- Email: orpexexitus@gmail.com
- WhatsApp: +971 50 124 5199
- Include your Gumroad order details:
- Order ID or receipt number (from Gumroad)
- Email used for purchase
- Date of purchase
- Optional: reason for refund (helps us improve)
- We confirm and process:
- You'll receive confirmation within 24 hours
- Refund is processed back to your original payment method
- Funds typically appear within 5–7 business days
3. Conditions
3.1 What we don't require
- We don't require you to give a reason
- We don't require you to uninstall the software (though you should stop using it after refund)
- We don't charge a restocking fee
3.2 What we ask
- You must request the refund within the 30-day window
- You must be the original purchaser
- You must provide valid proof of purchase (Gumroad order ID or email)
4. After 30 Days
Refunds are not available after the 30-day window. However, we're committed to resolving issues — if you're experiencing a problem after 30 days, contact us. We may offer:
- Technical support to fix the issue
- Guidance on features you're having trouble with
- A partial credit toward future products (at our discretion)
5. Fraudulent Refund Requests
We reserve the right to refuse refunds in cases of:
- Suspected fraud or abuse of the refund policy
- Repeated refund requests for the same product
- Evidence that the software was distributed or resold
6. Chargebacks
If you initiate a chargeback with your bank or credit card company instead of contacting us directly, we may suspend your license and ban you from future purchases. We prefer to resolve refunds personally — it's faster and easier for both of us.
7. Currency and Fees
- Refunds are issued in the original currency (USD $50)
- If currency exchange rate fluctuations caused a difference in what you paid, the refund will be the equivalent of $50 USD at the time of refund
- We do not cover bank or payment processor fees you may have been charged
8. EU and UK Customers
If you're in the EU or UK, you have a legal 14-day right of withdrawal for digital products. Because our software is delivered instantly (you receive your download immediately after purchase), this right is waived upon download per EU Consumer Rights Directive. However, we voluntarily extend this to 30 days — well beyond the legal minimum.
9. Contact Us
Questions about refunds? Reach out — we're happy to help:
- Email: orpexexitus@gmail.com
- WhatsApp: +971 50 124 5199
We typically respond within 24 hours — usually much faster.